Privacy Policy
Privacy Policy for WheelzCanada.ca
Effective Date: May 12, 2025
At https://wheelzcanada.ca ("we," "us," "our"), we are dedicated to safeguarding the personal information of our players in Canada. This Privacy Policy outlines how we gather, utilize, share, and protect your personal details when you access our website and engage with our services.
We operate in adherence to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial privacy legislation in Canada.
Information We Collect
We collect various types of personal information to provide our online gaming services, manage your player account, facilitate transactions, and meet legal and regulatory obligations. The categories of personal information we may collect encompass:
Your name, date of birth, gender, residential address, email address, phone number, and particulars from your government-issued identification (like a driver's license or passport) for confirming identity and age (KYC requirements).
Payment card particulars, banking details, and other financial data necessary for processing deposits and withdrawals.
Information pertaining to your player account, including your chosen username, password, security questions, and other related information.
Records of your betting and gaming activities, funding and withdrawal transactions, and other interactions on our platform.
Technical data such as your IP address, browser type, operating system, device information, and other technical details when you access our site.
Analytical data regarding your use of our website and services, including pages visited, links clicked, and gaming sessions.
Records of communications exchanged with us, including interactions with our customer support team.
Your preferences concerning receiving marketing materials and other communications.
Information available in the public domain, where pertinent for verification or preventing illicit activities.
We acquire personal information directly from you when you register, use our services, communicate with us, or participate in promotions. We may also receive information from external sources, such as identity verification providers, financial institutions, and regulatory bodies, as required for legal and security compliance.
How We Use Your Information
We utilize your personal information for several key purposes:
- To establish and maintain your player account and provide access to our gaming services.
- To process your financial transactions, including deposits and withdrawals.
- To operate, maintain, and enhance our website and gaming offerings, tailoring your experience and analyzing usage patterns.
- To provide effective customer support and address your inquiries.
- To implement and manage responsible gaming measures, such as setting limits, facilitating self-exclusion, and identifying behaviours that may require support.
- To ensure the security and integrity of our platform and prevent fraudulent or unlawful activities.
- To comply with our licensing requirements, anti-money laundering (AML) obligations, and other applicable laws and regulations in Canada.
- To send you promotional offers and information about our services, in accordance with your marketing preferences (you have the option to unsubscribe at any time).
- To assess and manage operational and financial risks.
Use of Cookies and Similar Technologies
We employ cookies and comparable technologies to enhance your experience on our website. These small files placed on your device help us with:
Ensuring essential website functions operate correctly and allowing account access.
Analyzing website performance and user behaviour to make improvements.
Facilitating targeted advertising on our platform or other sites.
You have control over cookies through your browser settings. While most browsers accept cookies by default, adjusting settings to refuse them may impact your ability to use certain features of our website.
Sharing of Personal Information
We may share your personal information with certain parties, including:
Third-party service providers who perform tasks on our behalf, such as processing payments, conducting identity verification, providing IT support, and facilitating marketing activities. These providers are contractually bound to protect your information.
Government authorities, regulatory bodies, and law enforcement agencies when legally mandated or necessary to fulfil our legal and regulatory duties.
Financial institutions involved in processing your transactions.
Agencies dedicated to preventing fraud and verifying identities.
Other parties with your explicit consent or as otherwise permitted or required by law.
We do not engage in the sale of your personal information to third parties.
Data Security Measures
We implement robust technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and controlled access systems. We also ensure our personnel and any third parties processing personal information are subject to strict confidentiality obligations.
Please be aware that no data transmission over the Internet or electronic storage method can be guaranteed to be 100% secure. While we strive to protect your information using commercially acceptable standards, absolute security cannot be assured.
Data Retention
We retain your personal information for the duration necessary to achieve the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention period may vary based on the nature of the data and the purpose for its processing.
Your Privacy Rights
In accordance with Canadian privacy laws, you have certain rights regarding your personal information. These may include the right to access your data, request corrections for inaccuracies, withdraw your consent (subject to legal limitations), and file a complaint with the relevant privacy authorities in Canada.
To exercise these rights, please reach out to us using the contact information provided below. We may require specific details from you to verify your identity before fulfilling your request.
International Data Transfers
Your personal information may be stored or processed in data centres located outside of Canada. In such cases, your information may be subject to the laws of the jurisdiction where it is processed and stored, and may be accessed by local governmental, judicial, or regulatory bodies.
We take measures to ensure that any transfer of personal information outside of Canada complies with applicable Canadian privacy laws and that your information receives a comparable level of protection.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The revised policy will be posted on our website, indicating the new effective date. We encourage you to review this policy regularly.
Contact Information
If you have any inquiries, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: